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Operations Specialist (Payment Ops)
Description
About Borderless AI
We are on a mission to transform HR for everyone.
Borderless AI builds AI agents for HR departments. The company leverages the power of generative AI to automate and accelerate routine tasks for HR teams such as employee onboarding, payroll, and paying international team members. Borderless AI's AI agents allow users to access the world's HR knowledge and execute tasks such as AI-powered employment agreement generation.
The company is headquartered in Toronto, Canada and is backed with over $30M in funding by investors including Susquehanna, Aglaé Ventures, and the co-founders of Cohere. For more information, visit hireborderless.com.
The Opportunity
Borderless AI is looking for a highly organized, detail-oriented Operations Specialist to help keep our day-to-day payment operations running smoothly as we scale. You'll support cross-functional teams, streamline internal processes, and serve as a reliable point of contact for operational needs across the business — from workflow coordination to data tracking and process documentation. This role is a great fit for someone who thrives in a fast-moving, ambiguous environment and enjoys building order out of complexity.
Roles and Responsibilities
- Own payment operations tasks and workflows, ensuring accuracy and timeliness across teams.
- Identify inefficiencies in existing processes and recommend or implement improvements to increase speed and reduce errors.
- Build and maintain clear process documentation, workflows, and communication guidelines.
- Serve as a point of contact for internal stakeholders and, where applicable, clients, resolving operational questions and escalations.
- Use AI tools to automate repetitive tasks and improve the speed and quality of operational work.
- Assist with onboarding new tools, systems, and processes as the company scales.
- Partner with Product, Engineering, and Customer Success to translate feedback and operational pain points into process or tooling improvements.
- Coordinate cross-functional and cross-time-zone requests across and external partners.
Qualifications
- 2–5+ years of experience in operations, finance, or a related analytical role at a fast-pace startup.
- Bachelor's degree in Business, Engineering, or a related field preferred.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced, ambiguous environment.
- Comfort working with data to track performance, identify trends, and support recommendations (spreadsheets required; experience with SQL).
- Excellent written and verbal communication skills, with experience working cross-functionally.
- A proactive, solutions-oriented mindset and strong attention to detail.
- Experience with payroll (e.g. ADP) and documentation (e.g. Notion) tools is an asset.
- Familiarity with using AI tools to improve day-to-day productivity is an asset.
About the Borderless AI Team
- We're an early-stage company and we love to collaborate in person five days a week at our Toronto HQ.
- We offer a healthy benefits & perks package, including free lunch every day.
- Customers are the heart of our business — we're obsessed with our customers, and that drives the bulk of our decisions.
- Big challenges don't scare us. We're solving global problems that need creativity, technology, and determination. Be part of the impact!
- We'll grant you a lot of autonomy and trust, and back it up with meaningful empowerment and support.
Salary Range: C$70,000 to C$100,000