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Operations Analyst, Customer Strategy
Description
🏠Who are we?
Borderless AI is the first AI-powered company in the HR and Employment of Record space. Borderless AI helps companies simplify every aspect of managing an international workforce, from onboarding and payroll, to compliance and legal. Our novel AI agent Alberni, is removing compliance, payment, tax law, and onboarding challenges of the past. It can solve complex problems and automate processes in any country around the world within minutes — an important need for the distributed global workforce and employers looking to scale quickly. Alberni has been trained on hundreds of thousands of rows of employment law from Borderless AI's proprietary datasets, and has been enhanced through partnerships with leading global legal and consulting firms.
The HR and Employer of Record markets are continuing to expand at a rapid pace as we see the growing need for distributed, global teams. We have a world-class suite of seasoned executives from some of tech's most prestigious companies, and are continuing to scale our team very quickly. Borderless AI has found product-market fit and we’re excited by our mission to build tooling for the future of HR. Interested in joining our customer obsessed, hardworking, and fast-moving team? Check out the opportunity below.
🦄 The Opportunity:
We are seeking an Operations Analyst, Customer Strategy to join our team on a full time, in-office basis. From day one you'll be a key contributor to the Operations department, helping scale processes. You will work closely with our Operations team and Chief Business Officer, while interfacing with all of Borderless AI’s departments.
🔑 Key Responsibilities:
- Collaborate directly with customers to gather feedback, address concerns, and provide tailored recommendations that enhance their experience and maximize value from our platform.
- Analyze customer data and trends to provide actionable insights that enhance customer experience and drive strategy alignment.
- Support the execution of strategic initiatives aimed at improving customer retention, satisfaction, and engagement.
- Collect customer feedback to inform strategy improvements and operational adjustments.
- Collaborate cross-functionally with product and sales teams to identify process improvements that optimize customer operations.
🤩 Great Candidates will have:
- Recent college graduate or 1-3 years of experience after college.Â
- Comfortable working in a fast-paced environment with demanding hours.Â
- Interested in working at a tech start-up.
- Good balance of interpersonal skills and analytical skillsÂ
- Ability to balance multiple priorities and be flexible as priorities change.
- A team player that will work well with their colleagues.Â
- Wants to work in and enjoy an office environment (this is not a remote position).
- Proficiency with Google Workspace applications, or Microsoft equivalent Â
🌎 About the Borderless AI team:
- We're an early stage company and we love to collaborate in person 5 days a week in our Toronto HQ.
- We offer a healthy benefits & perks package, including lunch everyday
- Customers are the heart of our business, we're obsessed with our customers, and that drives the bulk of our decisions.
- We're taking on tough, global problems within the intersection of HRtech, Fintech & Legaltech that don’t have easy solutions. You’ll have an impact here! Â
- We'll grant you a lot of autonomy and trust, and back it up with meaningful empowerment and support.
We appreciate your interest and application. Only those applicants under consideration will be contacted.
Borderless AI is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances.Â
Reasonable accommodation is available for qualified individuals with disabilities, upon request.