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Customer Success Manager
Toronto, Ontario, Canada .
full-time . March 20, 2024
Description
🏠Who are we?
Borderless AI is the first AI-powered company in the HR and Employment of Record space. Borderless AI helps companies simplify every aspect of managing an international workforce, from onboarding and payroll, to compliance and legal. Our novel AI agent Alberni, is removing compliance, payment, tax law, and onboarding challenges of the past. It can solve complex problems and automate processes in any country around the world within minutes — an important need for the distributed global workforce and employers looking to scale quickly. Alberni has been trained on hundreds of thousands of rows of employment law from Borderless AI's proprietary datasets, and has been enhanced through partnerships with leading global legal and consulting firms.
The HR and Employer of Record markets are continuing to expand at a rapid pace as we see the growing need for distributed, global teams. We have a world-class suite of seasoned executives from some of tech's most prestigious companies, and are continuing to scale our team very quickly. Borderless AI has found product-market fit and we’re excited by our mission to build tooling for the future of HR. Interested in joining our customer obsessed, hardworking, and fast-moving team? Check out the opportunity below.
🦄 The Opportunity:
Borderless AI is seeking an exceptional Customer Success Manager who has customer success experience in HR (human resources)-tech or HRIS companies to join our growing team. This full-time position will be responsible for all day-to-day interactions with our clients and operating the systems that we utilize to support them. Additionally, the ideal candidate is able to adapt to our ever-evolving software as we develop it to provide a best-in-class platform for our clients.Â
The right candidate for this role is a person who loves navigating client-challenges, works collaboratively with other departments at Borderless AI, and has a client-first mentality. Finally, a candidate with international experience and the initiative to tackle daily tasks without being directed would be ideal.
🔑Key Responsibilities:
- Adopt a customer-centric mindset and collaborate with our Sales teams to deliver the highest level of service to our business customers
- Onboarding and ensuring success of new customers onto the Borderless AI platformÂ
- Own day-to-day customer communications including hosting customer calls as the need arisesÂ
- Monitor customer accounts on a daily basis to ensure the highest levels of customer satisfactionÂ
- Independently resolve customer related concerns as the needs arise, including: payroll related questions, terminations guidance, and other customer maintenance issues
- Provide ongoing feedback to the product and engineering teams to drive the improvement of our internal systems and toolsÂ
- Communicate across multiple Borderless AI departments to help maintain continuity in our client experience Â
🤩Great Candidates will have:
- 3+ years of experience in customer success, international HR, or a related field
- Proficient in English, both written and verbal
- You have a customer first mentalityÂ
- You are able to learn quickly, work independently and consistently get stuff done
- You have experience generating reports and working with spreadsheets and pivot tables
- Bonus points if you are fluent in Spanish, French, or German
🌎 About the Borderless AI team:
- We're an early stage company and we love to collaborate in person 5 days a week in our Toronto HQ.
- We offer a healthy benefits & perks package, including lunch everyday
- Customers are the heart of our business, we're obsessed with our customers, and that drives the bulk of our decisions.
- We're taking on tough, global problems within the intersection of HRtech, Fintech & Legaltech that don’t have easy solutions. You’ll have an impact here! Â
- We'll grant you a lot of autonomy and trust, and back it up with meaningful empowerment and support.
We appreciate your interest and application. Only those applicants under consideration will be contacted.
Borderless AI is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances.Â
Reasonable accommodation is available for qualified individuals with disabilities, upon request.